As customers, service is something we all expect and usually take for granted. Customers expect more today than ever before. Service Performance is a powerful program designed to strengthen your teams’ commitment and responsibility to achieve one of the important goals of your organization, customer satisfaction. Learning how to exceed the expectations of internal and external customers is the primary goal of this program.
Satisfied customers become loyal repeat clients who feel you are taking the extra service step in order to exceed their expectations.
- Adjust attitudes to become even more positive.
- Turn negative situations into positive experiences.
- Manage angry customers.
- Uncover customer needs.
- Encourage customer feedback.
- Exceed customer expectations.
- Take the extra service step.
- Make each customer interaction special and unique.
- Take responsibility for service initiatives.
It is vital to understand the importance of excellent customer service and its impact on the growth of your organization. It is also essential to understand the specific needs of your staff and customers, using effective communication techniques such as active listening and positive feedback. Understanding the chain of service and discovering ways to improve each stage of the process is also important. These skills must be developed in for your organization to be successful.
Why it matters?
This program will have an impact on everyone that provides service to internal and external customers. Ideally, the program is introduced at the top of the organization so the ideas and strategies learned will be encouraged and reinforced throughout your teams to achieve your strategic goals.
Internal customers will feel better about their career, their organization and themselves. Morale will increase, leading to improved customer satisfaction. The results will be repeat business, loyal customers, happier staff and free word-of-mouth advertising.
Service Preferences Matter
We identify people’s service style using our DYNAMIX® profile. Leaders use this profile as a coaching tool to help people to improve their performance.
“Exceed your clients’
expectations and give better
Peak Performance2 continues to grow. Our programs, solutions and assessments are now being used all around the world. If you would like to learn more about distribution opportunities please click on the link below. We work closely with a number of organizations who share our values and approach. Alternatively, you can join our growing team by becoming certified to facilitate our programs in your organization. Simply click on the link Contact Us.